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Returning a Damaged or Incorrect ItemIf your item arrived damaged or is not the item you ordered, please notify us within 7 business days of receipt. Take the following steps to expedite your retur...

Understanding Warranty CoverageAcme Industries provides a limited warranty on most manufactured and distributed products. Our standard warranty term is 12 months from the date of delivery. The warr...

How to Place an OrderPlacing an order with Acme Industries is simple. You can use our secure ordering portal or submit purchase orders by email. To use the portal: Visit orders.acmeindustries.com a...

How to Track Your Return or RMAOnce your return request has been approved and the item is shipped, you can track its status using the RMA number provided. Visit returns.acmeindustries.com/track and...

Tracking Your OrderOnce your order has shipped, you will receive a tracking number via email. You can also track your order anytime by visiting tracking.acmeindustries.com and entering your order o...

How to Cancel or Modify an OrderIf you need to cancel or adjust an order, time is critical. Contact us within 2 hours of order submission to increase the chance of making changes. After that, order...

How to Request On-Site RepairSome equipment issues require hands-on diagnostics by a certified field technician. To schedule a visit: Submit a support ticket through our support portal with details...

Backorders and DelaysWe strive to fulfill every order promptly, but occasionally products may be backordered due to supply chain constraints or high demand. If your item is backordered, you will re...

Troubleshooting Common Machine ErrorsIf your equipment displays an error code or unexpectedly halts operation, follow these steps before submitting a support ticket: Power cycle the unit by shuttin...

How to Access Product Manuals and SoftwareAcme Industries provides digital documentation and software downloads for all major products. Access these resources through our customer portal: Go to doc...