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How to Cancel or Modify an OrderIf you need to cancel or adjust an order, time is critical. Contact us within 2 hours of order submission to increase the chance of making changes. After that, order...

How to Request On-Site RepairSome equipment issues require hands-on diagnostics by a certified field technician. To schedule a visit: Submit a support ticket through our support portal with details...

Backorders and DelaysWe strive to fulfill every order promptly, but occasionally products may be backordered due to supply chain constraints or high demand. If your item is backordered, you will re...

Troubleshooting Common Machine ErrorsIf your equipment displays an error code or unexpectedly halts operation, follow these steps before submitting a support ticket: Power cycle the unit by shuttin...

How to Access Product Manuals and SoftwareAcme Industries provides digital documentation and software downloads for all major products. Access these resources through our customer portal: Go to doc...

Preventive Maintenance Schedule GuidelinesRegular preventive maintenance (PM) reduces downtime and extends equipment life. Acme Industries recommends scheduling PM based on usage hours or calendar ...

Understanding Your Billing TermsAcme Industries offers flexible billing options, depending on your account type. Most commercial clients are placed on Net-30 terms unless otherwise specified. Terms...

How to View or Download InvoicesInvoices for orders placed with Acme Industries are available through our billing portal. To access them: Log in at billing.acmeindustries.com. Navigate to the “Invo...

How to Dispute a ChargeIf you believe a charge is incorrect — such as duplicate billing, tax errors, or discrepancies in quantities — follow these steps: Email billing@acmeindustries.com within 14 ...

Adding or Updating Payment MethodsTo ensure smooth transactions, it’s important to keep your payment methods up to date. Acme Industries accepts ACH, wire transfer, and corporate credit cards.To ad...